Dealing with a clog is an inevitability at some point. You can generally resolve these with just a little elbow grease:
Toilet Clogs: A plunger is the best tool for dislodging anything stuck in the plumbing system. You can purchase one inexpensively at most hardware, grocery, and home stores.
Drain Clogs: If your drains aren't working properly, there is likely something clogging the pipe. Drain cleaning products and plastic cleaning tools can be purchased at many retailers, but avoid caustic chemicals that could damage the pipes.
Have you lost power in your rental home? Before you make a repair request, contact your electrical provider. The utility company will have up-to-date information on what may be causing your outage.
If your hot water heater isn't working properly, check your tank settings. Some heaters have a vacation mode that provides limited water access. If your system has a pilot light, you should also verify that it is lit.
Having problems with your air conditioning or heating? Check your temperature controls on the main thermostat in your property. Be sure that you haven't accidentally turned the system off before contacting us.
Call us directly for maintenance emergencies.
IMPORTANT: If you find yourself in a life-threatening situation or you are fearful for your safety, call 911.
If you still need help, make a repair request by following the instructions below.
Log in Now
Please contact our 24-hour-a-day, 7-day-a-week, Maintenance Hotline at (888) 626-7776 to speak with a live representative for any maintenance requests. You can also make a maintenance request yourself by logging into the portal.
Promptly report any damage to the property by creating a Maintenance Request through your tenant portal. Please note that the Maintenance Hotline is used to log repair requests only. Hotline personnel have no power to dispatch a repair person. Non-emergency repairs will be processed during normal business hours Monday through Friday.
New to Pearson Smith?
If this is your first time signing in and you need help, give us a call: (571) 386-1079